Privacy Policy

Welcome to Voco IPTV. We prioritize safeguarding your personal data and respecting your privacy rights. If you have any inquiries or worries about our policy or how we handle your personal information, please reach out. contact us via WhatsApp.

1. Data We Collect

Personal information is collected when you voluntarily provide it during registration for our IPTV service, express curiosity about our products or services, or contact us.

We collect the following personal information:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

We utilize the information we gather or receive in the following ways:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

The processing of your data relies on the following legal foundations:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

We will store your personal information solely for the period required to achieve the purposes described in this policy, unless a longer retention timeframe is legally necessary or authorized (such as for tax, accounting, or legal reasons).

5. Cookies & Tracking Technologies

We might employ cookies and comparable tracking tools to access or save data. These are primarily functional cookies necessary for the website and client area to function correctly, and we refrain from using invasive tracking cookies for advertising purposes.

6. Third-Party Services

We might disclose your data to third-party vendors, service providers, or agents who execute services for us or in our name and need access to such details to accomplish their tasks. Examples include:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

We have established suitable technical and organizational safeguards to ensure the security of any personal information we handle. Nonetheless, keep in mind that we cannot assure complete safety of the internet itself.

8. Your Data Protection Rights

Based on where you are located, you might have the following rights related to your personal information:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

To take advantage of these rights, please contact us via WhatsApp.

9. Children’s Privacy

Our platform is designed exclusively for individuals aged 18 and above. We make no effort to gather personal data from minors under 18 years of age.

10. Contact Us

Should you have any inquiries or feedback regarding this policy, please contact us via WhatsApp.